Policies and Important Information

Deposits

• All appointments require a non-refundable deposit.
• The remaining balance is due at the time of the appointment.

Cancellations and Rescheduling

• All cancellations and rescheduling must be done with at least 24-hour notice.
• One courtesy reschedule is allowed without penalties. For any subsequent rescheduling, a new deposit will be required.
• Cancellations will result in a cancellation fee equivalent to the remaining balance, which will be charged to the card on file.

Late Arrivals

• A 10-minute grace period is allowed for late arrivals. After this period, the appointment will be canceled, and the cancellation policy will apply (the remaining balance will be charged).
• Please communicate with us if you’re running late, as we strive to accommodate our clients whenever possible.

Additional Guest

You are welcome to bring a guest; however, due to limited space, no additional guests are allowed in the treatment room at this time. We appreciate your understanding and cooperation in helping us maintain a comfortable and safe environment for all.

Emergencies

We understand that emergencies happen. In such cases, we may waive fees on a case-by-case basis.

Refunds and Dissatisfaction

• No refunds are provided for services.
• If you are unsatisfied with a service, please contact us within 5 days of the original appointment so we can address the issue and reschedule you as needed.

Accepted Payment Methods

• We accept cash, Apple Pay, credit, debit, and Zelle for services and product purchases.

Product Orders

• All product orders are shipped via USPS within 7-10 days after purchase, with a tracking number provided.

Contact Information

If you have any questions or concerns regarding our policies, feel free to contact us at intimateskinesthetics@gmail.com or call us at 757-895-0162.

We value your business and appreciate your understanding of our policies.